ORDER & SHIPPING INFORMATION


How long does it take to receive my order?


Products will leave our warehouse within 24 hours of you placing your order. Delivery time varies depending on order size, product availability, and the shipping option(s) selected.

Where is my confirmation email?


All orders will result in a confirmation email being sent to the address on file. If you did not receive a confirmation email, please check your spam and bulk mail folders. Also, ensure the email address we have on file is correct and accurate. If you are still having trouble, please CONTACT US for assistance.

Why was an item missing from my order?


First, we apologize for any inconvenience. We operate a large-scale shipping operation that relies on humans for our packing process. Mistakes may happen, and we understand it can be frustrating. If there was an error with your order, please contact us immediately, and we will rectify the situation as quickly as possible.



PAYMENT & ACCOUNT INFORMATION


What payment methods do you accept?


We accept PayPal and all major credit/debit cards for secure and easy transactions.

Do I need an account to make a purchase?


You do not need to create an account to purchase. You can use the guest checkout option. However, we suggest creating an account to easily track orders, save shipping addresses, and enjoy other benefits. Our website uses WooCommerce’s account creation feature for seamless shopping.

What is your return and refund policy?


We have a strict no refund and no return policy.

Is the checkout process secure?


Our online catalog uses SSL encryption to ensure a safe and secure checkout process. All personal and financial information is protected when ordering from us.

What if I have a question that wasn’t answered here?


Our team of customer service agents is ready to assist you. Please contact us today for help.