Return and Refund Policy
Thank you for shopping at LuxHeri Styles. We value your satisfaction and strive to provide high-quality products and excellent customer service. Below are some common questions and answers regarding our return and refund policy.
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All orders are processed within 3-5 business days. Processing includes order verification, tailoring, quality check, and packaging. Orders are fulfilled by warehouses within the United States.
• Standard Shipping: Estimated delivery time is 3-8 business days after the order has been processed**.
• Express Shipping: Available for an additional fee. Estimated delivery time is 2-3 business days after the order has been processed**.
**Alaska, Hawaii, Puerto Rico, and Unincorporated Territories:** Shipping can take up to 7-12 business days after the order has been processed. Please note: These are estimated delivery times and not guaranteed. Delays can occur due to factors beyond our control, such as holidays or extreme weather conditions.
• USPS (United States Postal Service)
• DHL
• UPS Ground
• UPS 2nd Day Air
• Domestic Shipping: Flat rate of $5 for orders under $50 before tax.
• Free Shipping: For orders over $50 before tax and coupon discounts.
We currently ship to the United States, with plans to expand internationally in the future.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or on our website under the ‘Track My Order’ section.
Sales tax will be applied to orders shipped to addresses within the United States, as required by law. The tax rate is determined by the shipping destination and will be calculated at checkout.
If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
If your item arrives damaged, please contact us within 5 days of receiving the package. Provide us with your order number and photos of the damaged item, and we will arrange for a replacement or refund.
Please double-check your mailing address when placing your order. Orders shipped to the wrong address due to incorrect input will not be eligible for a refund. A new order will need to be placed with the correct mailing address, and shipping will be charged accordingly. Contact us at hello@ballettraumaclub.com immediately to see how our team can assist you.
Yes, orders may be shipped in several packages due to being fulfilled by different print warehouses.
We reserve the right to update or change this shipping policy at any time. Changes will be posted on this page and the date at the top will be updated.
If you have any questions or concerns about our shipping policy, please email us at hello@ballettraumaclub.com. Thank you for shopping with LuxHeri Styles!
Before Production: Yes, you can cancel your order within 24 hours of purchase for a full refund. After this period, production may begin, and cancellations may not be possible.
After Production: Once your order has entered production, it will be unable to be canceled.
Due to the custom nature of our products and the fact that each item is made to order, we do not accept returns or exchanges except in cases of defects or damage upon arrival. We do not accept returns or issue refunds for items returned due to buyer’s remorse.
If you receive a defective or damaged item, please contact us within 5 days of receiving your order with clear photos of the issue. We will thoroughly review the provided evidence. The owner will have the final decision on whether an item is defective or damaged due to production and qualifies for a refund or replacement.
If you receive the wrong item, please contact us within 5 days of receipt. Provide details and photos of the incorrect item. We will send you the correct item at no additional cost.
Due to the custom nature of our products and the fact that each item is made to order, we do not accept returns or exchanges except in cases of defects or damage upon arrival. If you believe your item was received defective or damaged upon arrival, please take the following steps:
• Contact our customer service team at hello@ballettraumaclub.com within 48 hours of receiving your order for defective or damaged items.
• Include clear photos of the issue along with your order number.
• Our team will review your request and respond within 3 business days with further instructions.
• Approved refunds will be processed within 5-7 business days to the original method of payment.
• You will receive a confirmation email once your refund has been processed.
• Please note that depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.
• We do not refund original shipping costs unless the return is due to a defective, damaged, or incorrect item.
• The flat rate shipment fee is non-refundable.
• If you are returning an item, you are responsible for the return shipping costs unless otherwise instructed by our customer service team.
If you have any questions about our return and refund policy, please email us at hello@ballettraumaclub.com.
